Refund policy
Last updated: July 22, 2026
Food products are final sale
Because Pop Aire products are food items, all purchases are final sale. For health and safety reasons, we do not accept returns or exchanges, including returns of unopened products. We cannot place returned food products back into inventory.
We do not offer refunds or replacements based on personal taste, flavor preference, or a change of mind.
Damaged, defective, missing, or incorrect items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us through our Contact Us page within 7 calendar days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product, shipping package, and shipping label
Please keep the product and its original packaging until we finish reviewing your request. Do not mail any product back to us unless we provide written instructions.
After reviewing the issue, we may offer an appropriate replacement or refund. Any resolution is subject to verification of the order and the reported problem.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests, but we cannot guarantee a cancellation after an order has entered processing or fulfillment. Orders that have already shipped cannot be canceled.
Approved refunds
When a refund is approved, it will be issued to the original payment method. Original shipping charges are non-refundable unless the refund results from an item that arrived damaged, defective, missing, or incorrect.
After we issue a refund, your bank or payment provider may require additional time to post it to your account.
Contact us
For questions about an order or this policy, please use our Contact Us page.
Nothing in this policy limits any rights you may have under applicable law.